PECO Customer Relief Fund 2025

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Program Overview

We understand any change in your living expenses can be challenging to manage. That’s why, beginning August 4, 2025, customers will be able to apply for assistance through our temporary PECO Customer Relief Fund (CRF). This will be a $10 million fund to provide eligible PECO customers relief in the form of credits to their heating and cooling bills, including electricity and natural gas.

  • Qualifying customers will receive a grant of $500
  • Grants will appear in qualifying customers’ bills as credits

The PECO Customer Relief Fund is possible through a one-time charitable contribution by Exelon, PECO's parent company, to the United Way of Greater Philadelphia and Southern New Jersey and is designed to support limited to middle-income customers. We realize customers are bearing the brunt of increasing energy costs as demand rises while supply is limited. Although PECO and Exelon do not control energy supply costs, the company is committed to advocating for customers and working to find solutions with those who do control those costs.

Eligibility Criteria

The PECO Customer Relief Fund will be available to eligible limited to middle-income households located in the PECO service area. To qualify for the CRF program, applicants must meet the following conditions:

  • Be a current PECO residential electric and/or natural gas customer
  • Have a past-due balance of no more than $2,000 or, along with a customer co-payment, can bring the balance down to $2,000
  • Not have received a grant from this program previously
  • Have no theft-of-service charges on the PECO account in the past 12 months
  • Have a household annual income between 151% and 300% of the Federal Poverty Level (FPL).

2025 Federal Poverty Level (FPL) Income Guidelines

Based on Monthly Household Income


Note: Customers with annual household incomes of 150 FPL and below may qualify for other financial assistance programs from PECO. Visit peco.com/help for further information.

  • Applying for this program does not prevent disconnection of service if the amount of funds does not satisfy your outstanding balance. We encourage customers to continue to pay their PECO bill during the application process
  • If your electricity has already been shut off, applying for this program does not guarantee reconnection
  • Submitting an application does not guarantee that you will receive financial assistance
  • Income documentation is required
  • You must be receiving a separate PECO bill from your rent statement

How to Apply

  • The program will be available from August 4, 2025, through December 31, 2025, or until available funds are exhausted, whichever comes first
  • Applications will be online and will be processed in the order in which they are received. First come, first served
  • Response times may vary depending on the volume of submissions and the verification process. If approved, customers can expect the grant to be applied to their account in approximately one to two billing cycles from approval date.
  • Visit this webpage starting August 4, 2025, for a link to the online application

PECO would like to thank the United Way of Greater Philadelphia & Southern New Jersey, along with the following community partners, for their invaluable support of the Customer Relief Fund program. Further information about the program and participating organizations is available on the United Way website. 

  • ACLAMO
  • Open Hearth, Inc.
  • United Way of Bucks County
  • Community Action Agency of Delaware County, Inc. (CAADC)
  • Campaign for Working Families
  • Cambodian Association of Greater Philadelphia (CAGP)
  • Greater Philadelphia Community Alliance (GPCA)
  • YWCA Tri-County Area

Committed to Assistance Year-Round

The Customer Relief Fund is a new and one-time program in addition to PECO’s existing efforts to make energy affordable and to help customers manage their bills. Customers can visit peco.com/help for more ways to manage their bill, use energy more efficiently, or access energy assistance. This includes:

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